Our Returns and Refunds Policy
At our company, customer satisfaction is of utmost importance. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund.
To be eligible for a return, the item(s) must be in its original condition and packaging, with all accessories and documentation included. Furniture items must be disassembled and packed in their original packaging for safe transport.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. We will provide instructions on how to properly package and ship the item(s) back to us. Once received, we will inspect the item(s) and issue a refund to the original payment method within 5-7 business days.
Please note that original shipping costs are non-refundable and return shipping costs are the responsibility of the customer. In the event that the item(s) is damaged during return shipping, we will not be able to issue a refund.
For custom orders or made-to-order items, returns and refunds may be subject to a restocking fee. Please contact our customer service team for more information.
If you receive a damaged or defective item, please contact our customer service team immediately so that we can rectify the situation. We will either replace the item(s) or issue a refund, at our discretion.